Only an Org Admin can update Admin and Agent phone numbers.
An Admin can accomplish this by including the Agent or Admin they’d like to alter the phone number for in a Group. Move to the Agents tab and click the Agent’s name.
Within the Edit Agent pane, change the mobile number, and hit Save.
From here, they ought to be able to log in at https://web.hustle.life/ with their email and existing password.
If you are the sole Admin of your organization, or your Agent is still not receiving their resend code, email firstname.lastname@example.org with the following information in order to request a phone number change:
- First and last name
- Email address associated with the account
- Previously listed phone number
- New phone number
Please be aware that phone number changes retain agents’ previous conversations.