For those using NGP VAN in order to track survey responses, the answer tracking dependability and response rate can have major impact on their organization’s functions and actions.
Following complete setup of a VAN integration, VAN committee lists imported as contacts can directly record results to VAN Survey Results.
NOTE: The NGP VAN integration must be set up in order for this integration type to appear in your org settings.
VAN Surveys introduce existing integrations at setup in order to more quickly and easily capture this information for organizational admins. This goal type also changes the agent interface to improve agent speed and accuracy in recording contact responses.
VAN Survey Mapping
1. Organizational admins must choose the VAN Integration as well as the Survey Question they wish results to map to.
NOTE: The VAN Survey Question must be created before it can appear as an option in the mapping.
Once these are chosen, the Survey Question’s response options will populate as what the radio buttons will look like to your agents.
Each answer type will automatically populate in the Response Scripts heads in order to prepare agents’ selected survey responses to map to VAN, with space to write the custom conversation piece.
2. Write appropriate responses for each survey response.
During the goal, once an agent receives a response, the agent can select the radio button that most accurately reflect the contact’s reaction and fills in the response box with the corresponding script that’s been written. This result then pushes to the mapped VAN survey to update the participant summary.