Imagine this: You just finished setting up your Hustle goal. You’re ready to take on the world one text message at a time. You open your phone and you or your Agents don’t see your newly created, should-be-active workflow. How frustrating! Well don’t fret, this article is going to run you through the most common reasons for your lack of an active workflow.
What Could Have Happened?
- The date of your goal is set to today. When creating your goal, make sure to set your Event Start Time to a date in the future (within 28 days) to ensure your workflow is active.
- You’re not added as an Agent to this workflow. Admins must add Agents before the workflow is created in order for you to send messages.
- The targeting is using a Custom Field which is blank in your CSV. This phenomenon is called ‘silent targeting’ and it happens to even the most seasoned Hustle super-users. Always be sure to check your targeting before you start sending messages out!
Next time you find yourself in a situation where you can’t access your Active workflow, take a look at the above notes to troubleshoot what went wrong!