There are a few reasons why an agent might have trouble verifying a phone number using their security code. Some common reasons include agents signing up with a landline, the security code expires, or that agent already exists using the phone number. This article provides instructions on how to get agents verified and ready to Hustle.
From the agent page in the admin panel, you can confirm if an agent is ready to send messages.
- Invited: The agent needs to verify their email then use the security code Hustle sent to them to verify their phone number.
- Ready to Hustle: The agent has verified their email and phone number and are ready to Hustle. If the agent has logged into the app, you can see what Hustle mobile app they’re using in the Mobile App version column.
Sending a security code
If an agent has trouble getting a security code, admins can view an individual agent’s security code and provide it to them by clicking on the agent options (…) drop down menu and selecting Show security code.
If you created a lot of agents without sending security codes, you can send codes to all of them by clicking on the Organizer list actions drop down menu and selecting Resend security code to all agents.
Once agents receive the security code, all they need to do is go to https://web.hustle.life/signup on their phone, enter the token, and sign up! From there, they will then be prompted to download the app and will be ready to Hustle!