Agents can make and receive calls from contacts with Hustle.
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Calling Contacts from Hustle
Agents can call Hustle Contacts easily thanks to Hustle's mobile app: just tap on the contact's name, then press the phone under "Call Contact." The call will be placed to the contact through the mobile app using the same Hustle phone number they have been texting with!
As an added benefit, experiment with Hustling your contacts before calling them. Ask them when is a good time to call, or share when you'll be calling later that day. Your text team may be happy to find that their call pickup rates are higher than a cold call alone since the phone number is more familiar having been preceded by a text. For the contact, that phone number feels more familiar and the call is expected. When you are fundraising or making another important ask, the sooner you can establish rapport, the better.
Make sure to use Tags or add extra free-form Notes & Follow Up comments in the lead profile before moving on. This information will be available for future agents and phone calls as well.
For more information on how to use the mobile app, see How do I text using the Hustle mobile app?
For more information on how to use the web app, see How do I text using the Hustle web app?
Receiving Calls from Contacts
Agents can receive inbound calls from contacts too without downloading the mobile app!
When a contact calls the phone number that they received a Hustle text from, by default, the last agent who messaged the contact will receive the call! To protect the privacy of contacts and agents, the call will be routed by Hustle using a California-area-code phone number. When the agent answers the call, a recorded message will play letting the agents know the name of the contact calling and several options available to proceed. Agents can Press 1 to receive the call, Press 2 to decline, or Press 3 to opt the contact out.
If admins would rather designate one single phone number to receive all incoming calls for all agents, they can set the inbound calling number at the Group or Organization level from the Settings tabs.
Note: When agents make or receive calls, the contact's and agent's personal number won’t be visible and is protected at all times.