Contacts who receive text messages from your organization have the ability to opt themselves out to maintain their privacy. They can do this by replying with a few keywords which will automatically opt the contact out based on mobile phone carriers. This is especially important for Admins of Hustle to make sure that none of these words are included in scripts to ensure that your message makes it to your contacts!
In order to activate an opt out keyword, the person receiving the text message simply needs to reply with any of the following words:
- Opt-out and Opt out
NOTE: None of these opt out keywords are case-sensitive.
When a contact replies with one of the opt-out keywords, they will be automatically opted out of further messaging.
Agents will receive a push notification on their phone letting them know that the contact has been automatically opted out. They don't need to take any further action.
NOTE: The thread with the contact will no longer appear in the agents’ conversations tab following a refresh since they can't respond.
Contacts can reply Start to the same thread if they want to opt back into receiving messages.