It's helpful to be able to keep track of the various reasons that contacts are opt-ed out by agents. With opt-out tags, you’ll be able to tag the lead's reason during the opt-out for future reference for yourself and your agents! The following steps will show you where and how to mark tags as an Opt-Out Reason.
NOTE: In order to create this, you will need Org-Level Administrative access. For more information, see this article.
Head over to 'Settings', click on 'Tags' and add the tag you which to be your opt out reason.
NOTE: If you have a VAN Integration, you can sync this reason with a VAN Survey Question or Activist Code.
Now, your agents will be able to see and select this tag as an opt-out reason at the moment they opt the lead out:
For information on how to tag contacts using the Hustle app, see: