Hustle accounts can be used to text for multiple organizations. When agents login they may not see the workflows they expect; this article provides instructions on how to switch which organization's workflows appear in the agent app.
For more information on locating threads and workflows, see Where are my threads and conversations?
Switching on Web
Once logged in, the active account is highlighted on the left, just to the side of the Hustle logo.
Simply navigate to your name on the top right, click the discretion arrow, and you’ll see all accounts you’re a part of cascade downward. The account you’re viewing at the moment will denote that it’s the (current) selection. You may choose any other account by clicking on another account name.
Once choosing a new account, the menu will close itself and the new account selection will be on the top left.
For more information on how to use the web app, see How do I text using the Hustle web app?
Switching on Mobile
Once logged in to the mobile app, the active account is highlighted on the top in the center with a tiny discretion arrow just to the right of it.
Simply tap anywhere on the name of the account and an account-switcher page will pop up. Choose which account you’d like to view workflows and conversations in, then wait for the account switch to happen.
Once the new account selection has been finished, the account name will again display at the top center of the app for both workflows and conversations.
For more information on how to use the mobile app, see How do I text using the Hustle mobile app?