Once you’ve created your Hustle account log in to the Hustle mobile app, or Hustle web app, to text contacts.
To log in to the Hustle mobile app:
- Download the Hustle mobile app from your phone’s app store.
- For iOS devices download Hustle on iOS with the App Store (iOS 7.0 or higher).
- For Android devices download Hustle on Android with Google Play (Android OS 4.1 or higher).
- Open the Hustle mobile app and tap Log In.
- Enter your Hustle email and password > Log In.
For instructions on how to use the Hustle Web App, see How do I text using the Hustle web app?
Skip to:
- How do I see my workflows?
- How do I see my conversations?
- How do I manage my Hustle profile?
- How do I switch what organization I text for?
How do I see my workflows?
If you have messages to send they’ll appear in the Workflows tab. Workflows are where agents send messages to contacts to complete goals. Contacts targeted in the goal are segmented into batches so agents can pace their outreach and manage replies in a timely manner.
Skip to:
Workflows Overview
You can see every workflow you have available on the Workflows tab. There are three types of workflows:
- Reminders: When enabled, Reminder workflows will target contacts that got marked with the Yes response (also known as lead action) in the Reply workflow in the same Goal.
- Reply: Also known as unread or response workflows; where you reply to unread messages from contacts.
- Initial: Where you begin the conversation with contacts and send the first message of the Goal.
In each workflows you'll see the:
- Goal name: The name of the goal the workflow is in. Under the goal name you'll see the name of the Group, and the name of the Organization.
- Workflow type: What stage the goal is in. The different stages are:
- Begin Sending Reminders where reminder messages get sent to contacts who were marked yes in the Reply workflow in the goal.
- Reply to ... messages where replies get sent to contacts.
- Begin Sending Messages where initial messages get sent to contacts.
To enter an initial workflow tap Start. While sending messages, you’ll receive notifications of incoming replies to respond to.
Once all the messages in a workflow have been sent, the workflows status will change to Completed.
Hustle Messenger
The Hustle Messenger is where you message contacts, mark opt outs, and capture data from conversations using tags and lead actions.
Towards the bottom of the page is the text box where you’ll send and edit messages to contacts:
- Scripts (
): Pre-written messages written by the admin(s) of the group that agents can use to text contacts. You can create your own scripts here as well. Note: For To Do (initial) workflows, the initial script auto-populates the text box. - Lead actions (
): The response agents mark for contacts (Yes, no, declined, etc.). Admins can set lead actions to populate the text box with a specific script when a response is checked.
Tap the contacts name at the top of the screen to:
- Apply tags.
- Edit a contact’s Hustle profile (change the name, leave notes, etc.)
Above the contacts name, you’ll see your progress through the current batch of contacts.
Note: Swiping left anywhere on the screen Skips the contact and moves the conversation to Unresponded.
How do I see my conversations?
You can review your conversations with contacts in the Conversations tab. Here you’ll see every conversation you’ve taken part of and can make several changes including applying tags, opting-out contacts, editing a contact's profile, marking a lead action, etc.
There are two filters for Conversations:
- Every conversation under All includes:
- Every conversation you’ve had with a contact.
- Every conversation where you were the last agent on the thread.
- Your unread messages, marked with a blue dot
- Every conversation under Unresponded includes:
- Every conversation where you were the last agent on the thread.
- Conversations that may have been read, but are still Unresponded to (contacts haven’t received a response).
While reviewing conversations:
- You can search for contacts by first or last name, group name, or tags. (Note: Searches are case sensitive)
- You’ll be able to use the Hustle Messenger and message contacts, apply tags, opt-out contacts, etc.
- Opening a conversation will mark the thread as read. Once a conversation has been marked as read, it’ll be available for review in both the All and Unresponded tab.
How do I manage my Hustle profile?
To make changes to your Hustle profile tap Profile on the bottom right. Here you can change your name, reset your password, and review what group(s) you’re a part of.
For instructions on how to change your email, see How do I change my Hustle email?.
Note: To change your phone number contact Hustle support with your profile’s email, current phone number, and new phone number.
Skip to:
Name
To change your name, tap it > make changes > Save.
Note: Updating your name in the mobile app won’t change the name that populates in scripts. To change the name used in scripts, an admin will need to update your Preferred Name in the Agents tab of the admin panel.
Membership
Tap Membership to see every group you’re a part of.
Reset Password
For instructions on how to reset your password, see How do I reset my Hustle password?
How do I switch what organization I text for?
You can use one Hustle account to message for multiple organizations. To switch what organization you’re messaging for, in Workflows tap the name of the org at the top > the organization's name that you wish to text for.