Once you’ve created your Hustle account, log in to the Hustle web app or Hustle mobile app, to text contacts.
For instructions on how to create your account, see How do I create a Hustle Account?
To log in to the Hustle web app and get started texting:
- Go to web.hustle.com/login. Note: For best results use Google Chrome.
- Enter your Hustle email and password > Log In.
Note: When you first log into the web app, to receive notifications when contacts reply click Ok, let's set it up > Allow.
For instructions on how to text using the Hustle mobile app, see How do I text using the Hustle mobile app?
Skip to:
- How do I see my workflows?
- How do I see my conversations?
- How do I manage my Hustle profile?
- How do I switch what campaign I text for?
How do I see my workflows?
If you have messages to send they’ll appear on the Workflows tab. Workflows are where you’ll send messages to contacts to complete goals. Contacts targeted in the goal are segmented into batches so agents can pace their outreach and manage replies in a timely manner. To return to the workflows page, click Hustle in the top left.
Skip to:
Workflows Overview
You can see every workflow, grouped by goal, you have available on the Workflows Overview page. There are three types of workflows:
- Reply: Also known as unread or response workflows; where you reply to unread messages from contacts.
- Reminders: When enabled, Reminder workflows will target contacts that got marked with the Yes response (also known as lead action) in the Reply workflow in the same Goal.
- Initial: Where you begin the conversation with contacts and send the first message of the goal.
In each workflows you'll see the:
- Goal name: The name of the goal the workflow is in. Under the goal name you'll see the name of the Group, and the name of the Organization.
- Agent instructions: Information from admins on how to message contacts for this goal.
- Workflow type: What stage the goal is in. The different stages are:
- Begin Sending Messages where initial messages get sent to contacts.
- Reply to ... unreads where replies get sent to contacts.
- Begin Sending Reminders where reminder messages get sent to contacts who were marked yes in the Reply workflow in the goal.
To start an initial workflow click Start. When you begin an initial workflow, the initial scripts of the goal will be available to edit. The response (yes/no) scripts of the goals will also be available only for review.
Click Continue to begin the workflow and start sending messages. While sending messages, you’ll be notified of incoming replies to respond to.
Once all the messages in a workflow have been sent (or alternatively, if an admin closes the goal early) the workflow's progress will change to Completed.
- Note: When you click Start, initial scripts will be available to review and edit. When you’re ready to begin messaging contacts, click Continue.
Hustle Messenger
The Hustle Messenger is where you message contacts, mark opt outs, and capture data from conversations using tags and lead actions.
Towards the bottom of the page is the text box where you’ll send and edit messages to contacts:
- Scripts (
): Pre-written messages written by an admin that you can use to text contacts. You can create your own scripts here as well. Note: For To Do (initial) workflows, the initial script auto-populates in the text box. - Lead actions (
): The response you mark for contacts (Yes, no, declined, etc.). Admins can set lead actions to populate with a specific script in the text box once a Response is checked. - Emojis (
): An emoji keyboard you can use while messaging contacts. (😊, 😁, 🎉, etc.)
Next to the text box is the Progress Circle, which shows how far you’ve gone through a batch of contacts.
- Clicking the arrows Skips the contact and moves the conversation to Unresponded.
- Skipped contacts can’t be recovered.
- To recover skipped contacts, admins need to create a new goal that targets those contacts.
Under the contacts name, click Show Profile to:
- Opt out contacts.
- Apply tags.
- Edit a contact’s profile (change the name, leave notes, etc.).
How do I see my conversations?
You can review your conversations with contacts in the Conversations tab. Here you’ll see:
- Every conversation where you were the last agent to text the contact.
- Every contact who is assigned to you.
There are two filters for Conversations:
- Every conversation under All includes:
- Every conversation where you were the last agent to text the contact.
- Every conversation where you were the last agent on the thread.
- Every conversation under Unresponded includes:
- Every conversation where you were the last agent on the thread.
- Conversations that may have been read, but are still Unresponded to (contacts haven’t received a response).
While reviewing conversations:
- You can search for contacts by first or last name, group name, or tags. (Note: Searches are case sensitive)
- You’ll be able to use the Hustle Messenger and message contacts, apply tags, opt-out contacts, etc.
- Opening a conversation will mark the thread as read. Once a conversation has been marked as read, it’ll be available for review in both the All and Unresponded tab.
How do I manage my Hustle profile?
To make changes to your Hustle profile click your name in the top right > Profile Settings. Here you can change your name, email, phone number, reset your password, and review what group(s) you’re a part of.
Skip to:
- Name
- Change Email
- Reset Password
- Change phone number
- Membership
Name
To update your name, click the box under Name > make your changes > Save.
Note: Updating your name in the web app won’t change the name that populates in scripts. To change the name used in scripts, an admin will need to update your Preferred Name in the Agents tab of the admin panel.
Change Email
For instructions on how to change your email address, see How do I change my Hustle email?
Reset Password
For instructions on how to reset your password, see How do I reset my Hustle password?
Change phone number
For instructions on how to change your phone number, see How do I change my Hustle phone number?
Membership
You can find every group you’re a part of under Membership. Click the name of a group to see its workflows.
How do I switch what campaign I text for?
You can use one Hustle account to message for multiple campaigns/orgs. To switch what campaign/org you’re Hustling in click your name in the top right then select the org’s name.
For more information about switching campaigns, see Selecting different workflows and conversations by Organization.