Not sure which type of goal best fits your messaging needs? We've got you covered! Whether you're looking for personalized engagement or need to reach a large audience in one click, Hustle has a goal designed to meet your needs.
In Hustle, there are three types of goals to choose from: Group (P2P), Broadcast, and Dialer!
- Group goals are your go-to for personalized outreach. Group goals are perfect for volunteer recruitment, voter engagement, or fundraising where a personal connection makes the difference.
- Broadcast goals built for large scale outreach. Broadcast goals are great for large-scale event reminders, urgent mobilizations and fundraising campaigns.
- Dialer goals provide high touch engagement. Dialer goals are great for surveys, event invites, or outreach where you want to have a live conversation with your audience!
Still not sure which goal type is right for you? Contact your CSM to discuss the best strategy for your organization. Not sure who your CSM is? Reach out to support@hustle.com for additional help!
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📱Group Goals
Group goals are outbound campaigns, where admins provide pre-written scripts and agents lead the conversation. These goals empower your team to build real relationships with contacts in a specific Group.
Agents in the Group will send messages manually from the Text Workflows tab at web.hustle.com or via our mobile app.
Admins can use targeting filters to specify which contacts in the Group they want to target in a goal.
Group goals will send from the phone number of the Group that admins create the goal in.
Learn more: How do I use Group Goals?
📣 Broadcast Goals
Broadcast goals are outbound campaigns where Hustle will deliver an initial message automatically to contacts in an organization who are targeted in a broadcast goal.
By default, replies to broadcasts from contacts are available for review from the Inbox where the broadcast was launched.
If admins want agents to reply to contacts, they can select the agents for specific groups and those agents will be able to view and respond to contacts from the Reply Workflows tab at web.hustle.com.
Admins can target contacts based on group, tags, custom fields, or if the contact is textable in the organization.
Broadcast goals will send from the phone number of the Inbox that admins select for the goal. More info here: How do I use the Inbox?
See more at: How do I use Broadcast Goals?
📞 Dialer Goals
Dialer goals are outbound campaigns where agents call contacts using Call Scripts and send follow up text messages with Text Scripts or unscripted free responses.
Agents in the Group will send messages from the Text Workflows tab at web.hustle.com. Dialer workflows are not available in the mobile app.
Admins can target contacts based on group, tags, custom fields, or if the contact is textable or callable in the organization.
Dialer goals will send from the phone number of the Inbox that admins select for the goal. More info here: How do I use the Inbox?
See more at: How Do I Use Dialer Goals?