Welcome to Hustle! 🎊 This quick start guide will take you on a tour of our how-to articles to help you set up your organization's Hustle Account and get texting!
If you're short on time, you can take a quicker tour by skipping to all of the articles with a 🌟 next to them (for a quick quick start).
🧑💻 User account creation and editing
First things first! Let's get you set up with your Hustle user account!
- 🌟 How do I create a Hustle Account?
- How do I change my Hustle email?
- How do I reset my Hustle password?
- How do I change my Hustle phone number?
- How do I use multi-factor authentication (MFA) in Hustle?
🤓 Setting up admins
Now that you're in, let's add your teammates and make sure everyone has the correct permissions.
- 🌟 What are the different Hustle admin roles?
- What can account admins do?
- What can organization admins do?
- What can managers do?
⚠️ Registering for 10DLC
10DLC registration is required to send text messages in the US. These articles will help you through registration and implementation!
- 🌟 What is 10DLC?
- 🌟 The 10DLC Prep Checklist
- How do I register for 10DLC with Hustle?
- Which TCR campaign should I choose?
- How does 10DLC affect my messaging?
- How do I apply TCR campaigns?
- How do I manage phone numbers with 10DLC?
🖇️ Managing your organization
Let's make sure that all your organization settings are set up how you like them.
- 🌟 What is the Organization Setup Guide?
- How do I use message & call caps?
- How do I route inbound calls in Hustle?
- 🌟 How do I set hours of operation?
- How do I manage harmful content?
- How do I set up integrations?
👥 Setting up Groups
Within your Hustle organization, you can create Groups. From Groups, you will create Group Goals for 1 to 1 messaging.
- 🌟 VIDEO 🎞️: Adding a Group to your Organization
- How do I set up a group's phone number?
- What are the limits for groups, agents & contacts?
🤳 Managing Agents
For each group, you can set up Agents. These are who will be sending the texts for you Group Goals.
☎️ Managing Contacts
Now is time to add your contacts! These articles will help you manage your contacts and their data.
- 🌟 How do I add contacts to Hustle?
- How do I manage contacts in Hustle?
- How do I assign contacts to agents?
- How do I delete contacts from Hustle?
🏷️ Managing Tags
Tags are a great tool that helps admins segment and target contacts. Let's learn how to create and use them!
- 🌟 How do I create new tags?
- 🌟 How do I use tags?
- What are the different levels of tag visibility?
- Editing Tags as an Organization-level Admin
✍️ Managing Custom Fields
Custom fields allow admins to import unique information about contacts like their address, contribution history, etc.
📬 Managing your Inbox(s)
Your inbox allows you to manage conversation threads for Automations, Broadcast, and Dialer. Let's get it set up!
📊 Creating Goals
Now that our Group(s) and Inbox(es) are set up, let's send some messages! In Hustle, there are three kinds of goals: Broadcast Goals, Group Goals, and Dialer Goals. Let's learn how to set up each kind.
- 🌟 How do I use Broadcast Goals?
- 🌟 How Do I Use Dialer Goals?
- 🌟 How do I use Group Goals?
- Hustle Best Practices
📖 Managing Scripts
All of our goal types utilize scripts for fast and easy sending! Here's how to use them.
🎥 Managing MMS
You can include images, gifs and videos in your messages to drive engagement.
- 🌟 How do I text with MMS in Hustle?
- 🌟 How do I send video clips in Hustle?
- How do I use Hustle Studio?
- How do I use the Media Library?
🤖 Managing Automations and Keywords
Set up keyword and automation flows to send replies, opt ins, and manage data.
💬 Sending messages
There are several ways to send messages with Hustle and most of it depends on what kind of goal you've created!
- 🌟 How to send a messages for a Broadcast Goal
- 🌟 How do agents make calls and send messages in Dialer goals?
- How can I text from the Inbox?
- 🌟 How do I send Group Goal texts using the Hustle web app?
- How do I send Group Goal texts using the Hustle mobile app?
📈 Reviewing Results
Hustle has both exports and a suite of reports to help you understand and analyze your messaging!
- 🌟 How do I export data from Hustle?
- How do I export my Hustle account data using an s3 bucket?
- Hustle admin exports dictionary
- 🌟 Using Reports as a Hustle Admin
Now you're a pro! Don't hesitate to reach out to our support team at support@hustle.com with any questions. We're always here to help! 🎊