Welcome to Hustle! π This quick start guide will take you on a tour of our how-to articles to help you set up your organization's Hustle Account and get texting!
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If you're short on time, you can take a quicker tour by skipping to all of the articles with a π next to them (for aΒ quick quick start).Β
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π§βπ» User account creation and editing
First things first! Let's get you set up with your Hustle user account!Β
- π How do I create a Hustle Account?Β
- How do I change my Hustle email?
- How do I reset my Hustle password?
- How do I change my Hustle phone number?
- How do I use multi-factor authentication (MFA) in Hustle?
π€ Setting up admins
Now that you're in, let's add your teammates and make sure everyone has the correct permissions.
- π What are the different Hustle admin roles?
- What can account admins do?
- What can organization admins do?
- What can managers do?
β οΈ Registering for 10DLCΒ
10DLC registration is required to send text messages in the US. These articles will help you through registration and implementation!
- π What is 10DLC?
- π The 10DLC Prep Checklist
- How do I register for 10DLC with Hustle?
- Which TCR campaign should I choose?
- How does 10DLC affect my messaging?
- How do I apply TCR campaigns?
- How do I manage phone numbers with 10DLC?
ποΈ Managing your organization
Let's make sure that all your organization settings are set up how you like them.
- π What is the Organization Setup Guide?
- How do I use message & call caps?
- How do I route inbound calls in Hustle?
- π How do I set hours of operation?
- How do I manage harmful content?
- How do I set up integrations?
π₯ Setting up Groups
Within your Hustle organization, you can create Groups. From Groups, you will create Group Goals for 1 to 1 messaging.Β
- π VIDEO ποΈ: Adding a Group to your Organization
- How do I set up a group's phone number?
- What are the limits for groups, agents & contacts?
π€³ Managing Agents
For each group, you can set up Agents. These are who will be sending the texts for you Group Goals.Β
βοΈ Managing Contacts
Now is time to add your contacts! These articles will help you manage your contacts and their data.
- π How do I add contacts to Hustle?
- How do I manage contacts in Hustle?
- How do I assign contacts to agents?
- How do I delete contacts from Hustle?
π·οΈ Managing Tags
Tags are a great tool that helps admins segment and target contacts. Let's learn how to create and use them!
- π How do I create new tags?
- π How do I use tags?
- What are the different levels of tag visibility?
- Editing Tags as an Organization-level Admin
βοΈ Managing Custom Fields
Custom fields allow admins to import unique information about contacts like their address, contribution history, etc.Β
π¬ Managing your Inbox(s)
Your inbox allows you to manage conversation threads for Automations, Broadcast, and Dialer. Let's get it set up!
π Creating Goals
Now that our Group(s) and Inbox(es) are set up, let's send some messages! In Hustle, there are three kinds of goals: Broadcast Goals, Group Goals, and Dialer Goals. Let's learn how to set up each kind.Β
- π How do I use Broadcast Goals?
- π How Do I Use Dialer Goals?
- π How do I use Group Goals?
- Hustle Best Practices
π Managing Scripts
All of our goal types utilize scripts for fast and easy sending! Here's how to use them.
π₯ Managing MMS
You can include images, gifs and videos in your messages to drive engagement.Β
- π How do I text with MMS in Hustle?
- π How do I send video clips in Hustle?
- How do I use Hustle Studio?
- How do I use the Media Library?
π€ Managing Automations and Keywords
Set up keyword and automation flows to send replies, opt ins, and manage data.
π¬ Sending messagesΒ
There are several ways to send messages with Hustle and most of it depends on what kind of goal you've created!
- π How to send a messages for a Broadcast Goal
- π How do agents make calls and send messages in Dialer goals?
- How can I text from the Inbox?
- π How do I send Group Goal texts using the Hustle web app?
- How do I send Group Goal texts using the Hustle mobile app?
π Reviewing Results
Hustle has both exports and a suite of reports to help you understand and analyze your messaging!Β
- π How do I export data from Hustle?
- How do I export my Hustle account data using an s3 bucket?
- Hustle admin exports dictionary
- π Using Reports as a Hustle Admin
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Now you're a pro! Don't hesitate to reach out to our support team at support@hustle.com with any questions. We're always here to help! π