Not sure which type of phone number to use for your messaging needs? We're here to help!
Hustle offers several messaging options, including local 10‑digit numbers with strong deliverability, short codes designed for fast, high‑volume sending, and toll‑free numbers that are quick to set up.
Each phone number type has a separate registration process and must be approved by the phone carriers. Once you've determined which type best fits your needs, we recommend starting the registration process as soon as possible so you can get approved before your first messaging campaign!
Still not sure which phone number type is right for you? Contact your CSM to discuss the best strategy for your organization. Not sure who your CSM is? Reach out to support@hustle.com for additional help!
Here are the types of phone numbers Hustle has available:
10DLC
10DLC (or 10 digit long codes) use local area codes to build trust and familiarity with audiences. 10DLC only applies to organizations messaging in U.S. and U.S. territories. 10DLC numbers have high deliverability rates for ongoing communication including volunteer or event coordination, member updates, and community engagement.
10DLC can be used for all types of messaging in Hustle, including group goals, Broadcast goals, and Dialer goals.
For more info, see How do I register for 10DLC with Hustle?
Short Code
Short Codes are a type of phone number with 5 or 6 digits that clients can use to communicate with audiences over text message. Short code is available for use in the U.S. and Canada. Notably, short codes support high sending speeds regardless of TCR / trust score. Short codes are useful to send messages quickly during major campaigns, emergency alerts, and time-sensitive communications.
Short codes can be used for Broadcast goals in Hustle.
For more info, see How do I register for short code with Hustle?
Toll-Free Numbers
Toll-free messaging is a type of messaging service that allows organizations to send messages from a toll-free number, such as those starting with 888, 877, 866, 855, 844, 833, and 800. With a quicker verification process, toll-free numbers can be approved as quickly as one week. Toll-free numbers come in handy when sending messages during emergencies or time‑sensitive campaigns.
Toll-free numbers can be used for Broadcast goals in Hustle.
For more info, see How do I register for a toll-free number with Hustle?