Hustle's reports offer detailed insights into all of the data that gets yielded from the goals and conversations launched in Hustle.
The reports available at the Organization level include:
The reports available on the Account level include:
For instructions on how to export your Hustle data as a CSV file, see How do I export data from Hustle?
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Organization Reports
To access an organization's reports:
- Log in to the admin panel.
- Open the organization whose reports you want to review.
- Click Reports on the left side of the screen.
Performance Overview
The Performance Overview report provides a summary of how an entire organization’s conversation life-cycle is performing. This report helps admins see how their overall account is performing as well as specific groups in key reporting areas.
A more detailed explanation of the Performance Overview report can be found here: Using the Performance Overview Report.
Agent Report
The Agent Report provides admins insights on how their agents have been messaging contacts.
Additionally, the Agent Report provides data on how often an agent records responses for contacts by marking a lead action.
NOTE: If there is no data present for an agent, they will not appear in any table.
Opt-out Report
The Opt-out Report has a complete list of all org-wide opt-outs for an organization and lets admins sort them by Contact Name, Opt-out Date, Phone Number, Opt-out Reason (if it was present at time of opt-out), Number of Groups Assigned to and Last Group Assigned to.
Admins can also search for opt-outs by any of the contact's details, including Phone Number, Name, and Opt-out Reason (if present at time of opt-out).
Admins can also filter the report by a custom date range:
Tag Report
Our Tag Report provides a high-level view of the Tags that have been created for the organization and how are they being used.
Admins can drill down individual reports to see the number of Tags created as well as how those tags have been applied to Contacts. This is a great way to make sure that your Agents are adding Tags correctly and those Tags are getting added to each contact's profile.
Timing Report
Our Timing Report outlines the best times for an organization to send messages in Hustle to optimize engagement rate. This report helps admins make sure that Hustle texts are received by contacts at the best time based on data from previous campaigns.
Usage Report
The Usage Report measures the overall usage of an organization. This report includes metrics on distinct mobile numbers imported, active contacts, outbound messages sent, and other data.
The Usage Report includes data for peer-to-peer messages and Broadcast activity (for organizations that have Broadcast enabled) that help admins keep track of an organization's usage.
Account Reports
To access an account's reports:
- Login to the admin overview page at admin.hustle.com/login.
- Click on the Reports tab
Account Overview
The Account Overview report provides a summary of how every organization in the entire account is performing. This report helps admins get a high-level overview to see how their overall account and specific organizations are performing in key reporting areas.
Organization Activity
The Organization Activity report provides admins a high-level overview of how their organizations are performing against one another.
Account Usage Report
The Account Usage Report provides an overview of the overall usage of an account. The Account Usage Report include metrics on distinct mobile numbers imported, total active contacts, outbound messages sent, and other data to help admins keep track of their account's usage.
This report includes data for peer-to-peer messages and Broadcast activity (for organizations that have Broadcast enabled) that relates to contract allowances.
How do I download Hustle reports?
To download the table data in a Hustle report:
- In the top right corner of the data table, click the More Options lines (
) - Click Download Data.
Note: The only data that gets downloaded will be the individual data points displayed on the chart, not the chart itself.
If you want to share the data as a chart, we recommend taking a screenshot of the chart and sharing that image; at this time there isn't an option to export charts.
For instructions on how to download your Hustle data as a CSV file, see How do I export data from Hustle?