Hustle's reports offer detailed insights into all of the data from goals and conversations launched in your Hustle account and organizations. Reports available to account and organization admins include detailed data on message performance, usage, group goals, broadcast and dialer goals, admins and agents, opt-outs, tags, and timing ✨ We strive to keep improving and release new reports in Beta to measure your impact, so please reach out with any feedback to your CSM or support@hustle.com 📢
For instructions on how to export your Hustle data as a CSV file, see How do I export data from Hustle?
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Organization Reports
- Performance Overview
- Enhanced Agent Report (beta)
- Opt-out Report
- Tag Report
- Timing Report
- Usage Report
- Group Goal Statistics
- Group Goal Lead Statistics
- Broadcast Goal Statistics
- Broadcast Goal Lead Statistics (beta)
- Dialer Goal Statistics
- Dialer Agent Report
- Members Report
- Automations Report (beta)
- Untextable Leads Report (beta)
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Account Reports
- Account Overview
- Organization Activity
- Account Usage Report
- Group Goal Statistics
- Broadcast Goal Statistics
- Broadcast Goal Lead Statistics (beta)
- Dialer Goal Statistics
- Account Members Report
- Allowance vs. Usage (beta)
- Group Goal Lead Statistics
- Automations Report (beta)
- Enhanced Agent Report (beta)
- Untextable Leads Report (beta)
- How do I download Hustle reports?
Organization Reports
To access an organization's reports:
- Log in to the admin panel.
- Open the organization whose reports you want to review.
- Click Reports on the left side of the screen.
Performance Overview
The Performance Overview report provides a summary of how an entire organization’s conversation life-cycle is performing. This report helps admins see how their overall account is performing as well as specific groups in key reporting areas.
The Performance Overview Report at both the org and account levels only include calls from broadcast and dialer goals.
Both reports also now include filters for Broadcast, Dialer and P2P!
At the Organization level, Performance Overview now includes filters for the org inbox. This is exciting as we are going to build upon this with the upcoming launch of multiple inboxes!
A more detailed explanation of the Performance Overview report can be found here: Using the Performance Overview Report.
NOTE: This report includes data for broadcast and dialer goals as well as P2P! But please bear in mind that the Action rates do not include broadcast activity.
Enhanced Agent Report
The Agent Report provides admins insights on how their agents have been messaging contacts.
Additionally, the Agent Report provides data on how often an agent records responses for contacts by marking a lead action.
NOTE: If there is no data present for an agent, they will not appear in any table.
Opt-out Report
The Opt-out Report has a complete list of all org-wide opt-outs for an organization and lets admins sort them by Contact Name, Opt-out Date, Phone Number, Opt-out Reason (if it was present at time of opt-out), Number of Groups Assigned to and Last Group Assigned to.
NEW! The opt out report now includes filters for Attributed Goal 🎉 (allowing admins to only pull opt out data from a specific goal!)
Admins can also search for opt-outs by any of the contact's details, including Phone Number, Name, and Opt-out Reason (if present at time of opt-out).
Admins can also filter the report by a custom date range:
Tag Report
Our Tag Report provides a high-level view of the Tags that have been created for the organization and how are they being used.
Admins can drill down individual reports to see the number of Tags created as well as how those tags have been applied to Contacts. This is a great way to make sure that your Agents are adding Tags correctly and those Tags are getting added to each contact's profile.
Timing Report
Our Timing Report outlines the best times for an organization to send messages in Hustle to optimize engagement rate. This report helps admins make sure that Hustle texts are received by contacts at the best time based on data from previous campaigns.
NOTE: This report does not include data for Broadcast or Dialer goals.
Usage Report
The Usage Report measures the overall usage of an organization. This report includes metrics on distinct mobile numbers imported, active contacts, outbound messages sent, and other data.
The Usage Report includes data for peer-to-peer messages and Broadcast activity (for organizations that have Broadcast enabled) that help admins keep track of an organization's usage.
Group Goal Statistics
The Group Goal Statistics report has insights on core performance metrics (like engagement rate, positive action rate, and deliverability rate) for peer-to-peer goals across your Hustle organization.
This report includes detailed information about each goal as well as total contacts messaged, active agents, the percentage of messages that were delivered without errors, engagement rate, action rate, and opt out rate.
Note: This report does not include data for Broadcast or Dialer goals. See the reports below for broadcast and dialer-specific data.
Group Goal Lead Statistics
The Group Goal Lead Statistics report allows administrators to review individual lead activity in group peer-to-peer goals!
With options to filter by the date range of your choosing, your summary will populate with lead data from your groups including skipped contacts, lead actions, url clicks, survey answers and more!
Note: This report is also specifically for P2P goals and does not include data for Broadcast or Dialer goals. See the reports below for broadcast and dialer-specific data.
Broadcast Goal Statistics
The Broadcast Goal Statistics report has insights on core performance metrics (like engagement rate, opt out rate, and deliverability rate) for Broadcast goals across your Hustle organization.
This report includes detailed information about each Broadcast goal as well as total contacts messaged, the percentage of messages that were delivered without errors, engagement rate, action rate, and opt out rate.
Broadcast Goal Lead Statistics
The Broadcast Goal Lead Statistics report contains individual lead message status by Broadcast goal for your organization. Admins can review Lead Message Status (successfully, pending, or unsuccessfully messaged), reply status, and opt out status.
Dialer Goal Statistics
The Dialer Goal Statistics report has insights on core performance metrics (like engagement rate, opt out rate, and deliverability rate) for Dialer goals across your Hustle organization.
This report includes detailed information about each goal launched with Hustle's dialer as well as overall call, answer, and opt out rates to measure engagement for your Dialer goals.
Dialer Agent Report
The Dialer Agent Report provides admins insights on how their agents have been messaging contacts in Dialer goals. This report contains details through summaries by agent, call results, disconnect causes, and call details across your Hustle organization.
Members Report
The Members Report contains detailed records of every current organization admin, group admin, and agent across your Hustle organization.
Automations Report
The Automations Report provides an overview of your organization's Automations including how many leads have entered each Automation. Admins can also view the status, Trigger Type, Trigger Content, In Progress Count, and Exit Count.
Untextable Leads Report
The Untextable Leads Report allows admins to review leads who are not textable in their organization. Available data includes the organization the lead is in, number of message attempts, and custom fields. Admins can filter through data by specific custom fields.
Account Reports
To access an account's reports:
- Login to the admin overview page at admin.hustle.com/login.
- Click on the Reports tab
Account Overview
The Account Overview report provides a summary of how every organization in the entire account is performing. This report helps admins get a high-level overview to see how their overall account and specific organizations are performing in key reporting areas.
NOTE: This report includes data for broadcast and dialer goals, but note that the Action rates do not include broadcast activity.
Organization Activity
The Organization Activity report provides admins a high-level overview of how their organizations are performing against one another.
This report now includes inbox, broadcast, and dialer data ✨
Account Usage Report
The Account Usage Report provides an overview of the overall usage of an account. It includes metrics on distinct mobile numbers imported, total active contacts, outbound messages sent, and other data to help admins keep track of their account's usage.
This report includes data for peer-to-peer messages and Broadcast activity (for organizations that have Broadcast enabled) that relates to contract allowances.
Group Goal Statistics
The Group Goal Statistics report has insights on core performance metrics (like engagement rate, positive action rate, and deliverability rate) for peer-to-peer goals across your Hustle account.
This report includes information about each goal as well as total contacts messaged, active agents, the percentage of messages that were delivered without errors, engagement rate, action rate, and opt out rate.
Note: Broadcast and Dialer goals are not included in this data. Please see the reports below for Broadcast and Dialer-specific reporting.
Broadcast Goal Statistics
For Broadcast users, the Broadcast Goal Statistics report has insights on core performance metrics (like engagement rate, positive action rate, and deliverability rate) for Broadcast goals across your Hustle account.
This report includes information about each goal as well as total contacts messaged, active agents, the percentage of messages that were delivered without errors, engagement rate, action rate, and opt out rate.
Broadcast Goal Lead Statistics
The Broadcast Goal Lead Statistics report contains individual lead message status by Broadcast goal for your organization. Admins can review the Lead Summary which includes the lead message status (successfully, pending, or unsuccessfully messaged), reply status, and opt out status.
Dialer Goal Statistics
The Dialer Goal Statistics report has insights on core performance metrics (like engagement rate, opt out rate, and deliverability rate) for Dialer goals across your Hustle account.
This report includes detailed information about each goal launched with Hustle's dialer as well as overall call, answer, and opt out rates to measure engagement for your Dialer goals.
Account Members Report
The Account Members report contains records of every current account admin, organization admin, group admin, and agent across your Hustle account.
Allowance vs Usage
The Allowance vs Usage report allows account admins to look at contract allowance side-by-side with usage across your Hustle account, so that you can more easily keep track.
Also with the contract allowance for your account you'll be able to look at detailed usage for SMS and MMS messages, calls (for Dialer users), and utilization over time.
The report also includes Broadcast and Dialer activity, and updates with new data each evening.
Important: This report is for informational purposes only - it is not a billing report and is not used for billing purposes.
Group Goal Lead Statistics
The Group Goal Lead Statistics report allows administrators to review individual lead activity in group peer-to-peer goals!
With options to filter by the date range of your choosing, your summary will populate with lead data from your groups including skipped contacts, lead actions, url clicks, survey answers and more!
Note: This report is also specifically for P2P goals and does not include data for Broadcast or Dialer goals. See the reports below for broadcast and dialer-specific data.
Automations Report
The Automations report provides an overview of all Automations across your organizations, including how many leads have entered and exited each Automation. Admins can also filter the report by specific organization and/or automation to gather data about lead progression and summary of their automations.
Enhanced Agent Report
Admins can review data on agent performance and activity across their Hustle account including agent summary and detail stats, which are broken down by organization, group, and goals.
Untextable Leads Report
The Untextable Leads Report allows admins to review leads who are not textable in their account. Available data includes the organization the lead is in, number of message attempts, and custom fields. Admins can filter through data by specific organizations and custom fields.
How do I download Hustle reports?
To download the table data in a Hustle report:
- In the top right corner of the data table, click the More Options lines (
)
- Click Download Data.
Note: The only data that gets downloaded will be the individual data points displayed on the chart, not the chart itself.
If you want to share the data as a chart, we recommend taking a screenshot of the chart and sharing that image; at this time there isn't an option to export charts.
For instructions on how to download your Hustle data as a CSV file, see How do I export data from Hustle?