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What are the different Hustle admin roles?

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Ketan M.
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Hustle has three admin user roles with different tiers of permissions:

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Account admins have the most permissions and can perform every task in the admin panel under their account, which can contain one or more organizations.


Organization admins can perform all the tasks within an organization, which can contain one or several groups.


Managers have the fewest permissions. Managers can only perform tasks in groups or inboxes they have access to.


Account admins can perform all the actions of org and managers just as org admins can perform all the actions of managers across all groups and inboxes. Additionally, admins can limit the permissions of lower tier admins and managers.


To log into an admin Hustle account, go to admin.hustle.com/login.

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Admin roles and permissions

Account admin
  • Add or remove account admins
  • Create new organizations
  • Duplicate and delete organizations
  • Configure opt-outs to be opted out at the organization level or account level
  • Configure outbound MMS
  • Access Account Level Reports
  • Delete contacts
  • Configure SMS protection for every organization in the account
  • Register TCR brands and TCR campaigns for 10DLC
Organization admin
  • Access Org Activity Page
  • Access Org Reports. (Performance Overview, Agent Report, Tags, Opt Out, Timing)
  • Archive groups
  • Create a script library
  • Create and manage groups.
  • Edit organization settings (Org. name, location and description)
  • Export data (messages, contacts, and recorded actions)
  • Edit organization vocabulary
  • Add or remove organization admins
  • Create custom fields
  • Create tags
  • Connect integrations
  • Enable Hours of Operation
  • Change manager permissions
  • Set up an inbound calling number for every group in the organization
  • Enable MMS protection for every goal in the organization
  • Adjust the response window
  • Register TCR brands and TCR campaigns for 10DLC
Manager
  • If enabled, managers can:
    • add contacts
    • add contacts via CSV
    • add agents
    • export group data
    • create tags when importing a list from VAN
    • create group, Broadcast, and Dialer goals
  • Edit group settings (Group name, phone settings, location and description)
  • Add the phone number for the group
  • Set up an inbound calling number for the group
  • Add or remove managers
  • Manage inbox conversations
  • View Organization contacts

 

How do I add an account admin?

To add an account admin:

  1. Login to the Account Overview page and click Account Settings.
    • Click Select a member to make an existing admin an account admin. Existing admins will be added automatically and no further steps are needed.
    • Click Invite a new admin to make anyone who isn't an admin an account admin. They'll receive a text at the number entered with steps to complete signup.
  2. For more information on what account admins can do see What can account admins do?

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How do I add an organization admin?

To add an organization admin:

  1. Login to the Admin panel and click on the organization's name under Organization.
  2. Click Settings > Administrators.
    • Click Select a member to make an existing manager an organization admin. Existing admins will be added automatically and no further steps are needed.
    • Click Invite a new admin to make anyone who isn't an admin an organization admin. They'll receive a text at the number entered with steps to complete signup.
  3. For more information on what organization admins can do, see What can organization admins do?

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How do I add a manager?

To add a manager:

  1. Login to the Admin panel page and click on the organization's name under Organization.
  2. Click Groups > the name of the group.
  3. Click the Group Settings tab > Managers.
  4. Under All Managers:
    • Click Grant access to an existing member to add an existing manager of another group to the group. Existing managers will be added automatically and no further steps are needed.
    • Click Invite a new manager to send an invite to a new manager. They'll receive a text at the number entered with steps to complete signup.
  5. For more information on what managers can do, see What can managers do?

 

 

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Admins can add a manager to groups and inboxes from Organization Settings:

  1. Login to the Admin panel page and click on the organization's name under Organization
  2. Click on the Managers tab
  3. Click Invite a New Manager

 

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