Articles in this section

See more

What are the different Hustle admin roles?

Avatar
Ketan M.
  • Updated
Follow

Hustle has three admin user roles with different tiers of permissions:

accounts_.png

Account admins have the most permissions and can perform every task in the admin panel under their account, which can contain one or more organizations.


Organization admins can perform all the tasks within an organization, which can contain one or several groups.


Group admins have the fewest permissions. Group admins can only perform tasks in groups they’re admins of.


Account admins can perform all the actions of org. and group admins just as org. admins can perform all the actions of group admins across all groups. Additionally, admins can limit the permissions of lower tier admins.


To log into an admin Hustle account, go to admin.hustle.com/login.

Skip to:

 

Admin roles and permissions

Account admin
  • Add or remove account admins.
  • Create new organizations.
  • Duplicate and delete organizations.
  • Configure opt-outs to be opted out at the organization level or account level.
  • Configure outbound MMS.
  • Access Account Level Reports.
  • Delete contacts.
  • Configure SMS protection for every organization in the account.
Organization admin
  • Access Org. Activity Page.
  • Access Org. Reports. (Performance Overview, Agent Report, Tags, Opt Out, Timing)
  • Create a script library.
  • Create and manage groups.
  • Edit organization settings (Org. name, location and description).
  • Export data (messages, contacts, and recorded actions).
  • Edit organization vocabulary.
  • Add or remove organization admins.
  • Create custom fields.
  • Create tags.
  • Connect integrations.
  • Enable Hours of Operation
  • Change group admin permissions.
  • Set up an inbound routing number for every group in the organization.
    Enable MMS protection for every goal in the organization.
  • Adjust the response window.
Group admin
  • If enabled, group admins can:
    • add contacts.
    • add agents.
    • export group data.
    • create tags when importing a list from VAN.
    • create goals.
  • Edit group settings (Group name, location and description).
  • Set up an inbound routing number for the group.
  • Add or remove group admins.

 

How do I add an account admin?

To add an account admin, go to your account settings and either choose from your existing members or invite a new admin. For more information on what account admins can do, see What can account admins do?

 

How do I add an organization admin?

To add an organization admin, click Settings > Administrators. From there, you can make an existing member of the organization an organization admin or invite a new admin. For more information on what organization admins can do, see What can organization admins do?

 

How do I add a group admin?

To add a group admin, go to your group settings and either choose from your existing members or invite a new admin. For more information on what group admins can do, see What can group admins do?

Related articles