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How do I use Hustle Studio?

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Emily Myers
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Welcome to Hustle Studio! 🎊 This article provides instructions on how to get started using Hustle Studio, from logging in to launching your first Hustle Story!

For a guide on how to use Hustle as an admin, see Admin Quick Start. 

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How do I log in to Hustle Studio?

To log in to Hustle Studio:

  1. If you are already logged in as a Hustle admin at admin.hustle.com, you can click on your profile icon in the top right, and select Hustle Stories from the menu to navigate to Hustle Studio 🙌 Screen_Shot_2023-03-14_at_1.46.15_PM.png
  2. If you are not logged in as a Hustle admin, go to studio.hustle.com
  3. Enter your Hustle email and password. > Log Inimage13.png
  4. Once you log in, you’ll see Hustle Studio.image9.png

If you get a Wrong email or password message, try resetting your password. For detailed instructions on how to reset your password, see How do I reset my Hustle password?

image1.png

Once you reset your password try logging into studio.hustle.com with the same email and the new password you set.

 

Hustle Studio

When you log in to Hustle Studio, you’ll see:image6.png

  1. New Story +: Click the New Story + button to create a new video story.
  2. Search Bar: Use the Search Bar to sort through your different video stories. Admins can search stories by:
    • Status
    • Creator
    • Campaign ID or Name
  3. Stories: Every individual video story created in your Hustle Studio.
  4. Settings: Click the settings icon to set up your Sending Profile. Your Sending Profile includes the name contacts will see when they open a story and the profile picture on the story. You can also return to the Hustle Admin panel from here.
    image2.png

 

How do I launch a Hustle Story?

  1. Log in to studio.hustle.com > Click New Story +
  2. Complete the Create a Story form:Screen_Shot_2021-04-14_at_2.44.19_PM.png 
    • Story Name: The name of the Hustle Story.
    • Story Profile: The display name and profile picture that will be included in the story. 
    • The call-to-action url to show on the video: The text that appears in the Call-To-Action button. 
      • Click the drop-down menu and enter the address users will be redirected to when they click the Call-To-Action button. Options include:
        • https://: Web page URL
        • http://: Web page URL
        • tel: Phone number
        • malito: Email address
    • Video Page title: The text in the title of the window when contacts open the video in their web browser.
      image7.png
  3. Click Upload Video to upload the video clips you want to include.
    • It can take a few minutes to upload a video clip (depending on its size)
    • Clips will be played in the order they were uploaded. The timeline can’t be changed unless clips are removed and reloaded in the preferred order.
    • The GIF preview will be taken from the first clip in the timeline. To change what clip the GIF is taken from, remove and re-upload the clips in the timeline so the first clip is the one you want the GIF taken from. Note: Admins also have the option to use a different GIF/image in the admin panel for scripts that include stories. 
  4. Click Save & Exit when your videos are uploaded.
  5. Click your profile picture in the top right > Return to Hustle. image5.png
  6. Open the organization and group you want to launch the Story Campaign in and click Add Goal on the Goals tab.image12.png
  7. Fill out the goal form as you normally would. For more information, see How do I use stories with Hustle goals?
  8. Edit the scripts that you want to include a Hustle Story in and click Media.Screen_Shot_2021-04-05_at_12.30.04_PM.png
  9. Click Add Story > A list of Hustle Stories that have been created in your account will appear; click the name of the story you just created > Save.Shot_2021-04-05_at_12.32.22_PM.png
    • When admins add a story to a script, the <story link> variable gets pasted into the script. Click Send me a test to test the script and Hustle Story. Note: Interactions with the preview text will count towards the story’s performance.image10.png 
  10. Once you’ve completed setting up your goal, click Launch in the top right.

Note: Scripts with images or GIFs are considered MMS messages which have different deliverability standards than SMS messages. Sending links in your MMS messages should result in better deliverability than including links in SMS messages. For more information, see Hustle Best Practices

 

How do I film video clips for Hustle Stories?

A variety of factors can affect video clips and how they appear in Hustle Studio. Some of these factors include how the uploaded clip was shared, what aspect ratio the clip was filmed in, what app and device were used to record the video, etc. If you’re using a smartphone to film video clips, use the native iOS/Android camera app.

Here are some tips to help make sure your video clips play properly in your Hustle Stories.

iOS

  • Instructions on how to change the aspect ratio in the default iOS Camera app while filming video clips can be found here. (You’ll need to hold down the camera button to record video)

  • Once you’re done filming your video clips, you can send them to yourself by following the steps in the following article.

  • Instructions on how to upload your video clips to Hustle Stories can be found in How do I create Hustle Stories?

Android

The steps to change the aspect ratio while filming on an Android device depends on the device’s manufacturer.

Once you’re done filming your video clips, you can upload them to your PC by following the steps in the following article.

 

What data is available for Hustle Stories?

To see the data of your story, log in to studio.hustle.com > click the name of a Story to go to that story’s Results page.

On the Results page, available data includes: image3.png

  1. Story Results: An overview of Story performance. Results include:
      1. Opens: How often leads clicked the link to the Story.
      2. Plays: How often leads played the Story.
      3. Call to Action Clicks: How often leads clicked the Call to Action button.
      4. Play/Open Rate: How often leads played the Story.
      5. Click/Open Rate: How often leads clicked the Story.
    2. Last 36-Hour Interactions: A graph showing the performance of the Story for the last 36 hours. Available stats include:
      • Video Opens: How many times users have opened the unique Story link.
      • Video Plays: How many times users have played the Story.
      • CTA Clicks (Call-to-Action Clicks): How many times users have clicked the Call-to-Action button.
    3. Unique Video Links: Goal specific story performance is available here:
      • When you add a story to a script, interactions with the story for that specific goal will be available here for review.
      • The name that appears under Description will be the goal name that was set at the time the story was added to the goal. 

For more info on the data available in Hustle Studio, see How do I export Hustle Story data?


How do I add agents and admins to Hustle Studio?

To add other agents or admins to Hustle Studio:

  1. Log in to studio.hustle.com > Click the Settings icon in the top right._2021-05-17_at_12.55.28_PM.png
  2. Click the Select a member bar and click on the admin you want to add to Hustle Studio. Note: Only account admins can add other users to Hustle Studio.  Screen_Shot_2021-05-18_at_4.18.36_PM.png
  3. Click Invite Admin. The admin will now have access to Hustle Studio and can log in at studio.hustle.com. Screen_Shot_2021-05-18_at_4.18.47_PM.png

Frequently Asked Questions

How large can video clips be? 

  • The maximum file size for individual video clips in Hustle Studio is 500MB. Note: Video clips can take a few minutes to upload depending on the size of the video file. The larger the file size the longer the video clips will take to upload. E.G. A 500MB video can take up to an hour to upload into Hustle Studio. For reference, a 4K video around one minute in length is 300-400MB.

What is the best video resolution and size for Hustle Studio?

Hustle Stories are delivered via a web browser and not in-app, so video clips will lose some height because of the web browser's tab. 

                                             image7.jpg

Due to the web browser tab and how Hustle Studio displays stories, we recommend filming videos using a 9:16 vertical (or 16:9 depending on your mobile device) aspect ratio.

image1.png

We also recommend keeping your subject centered while filming video clips for Hustle Stories in case you need to resize videos after uploading them. Resizing 16:9 horizontal videos to a 9:16 vertical video format depends on a lot of factors, including how centered your subject is in the horizontal video, but the closer you can get the better.

How do I resize video clips to fit Hustle Studio?

Resizing video clips so they can be used in Hustle Studio depends on how centered your subject is in the clip as well as the aspect ratio of the original clip. 

  • Instructions on how to resize clips using iMovie can be found in the following article. Instructions on how to resize video clips on your iOS mobile device can be found here.
  • For Android devices, we recommend using a video editing app (like Adobe Premiere Rush) to edit and resize clips on your mobile device. Detailed instructions on how to resize videos using Adobe Premiere Rush can be found here. 

Note: Be aware that the Call to Action (CTA) button can cover captions. The CTA button is placed at the bottom of the screen. We recommend using Kapwing’s Subtitle Tool, which allows users to move captions to any part of the screen.

 

How do I preview Hustle Stories?

To preview Hustle Stories, on the story’s results page, click the drop-down menu next to Edit >Preview.image6.pngNote:Interactions with previewsin Hustle Studio don’tcount towards results.

How do I delete a video clip?

  • To delete a video clip, log in to studio.hustle.com and open the story with the video clip you want to delete. 

Click Edit on the top right and scroll down to the story's timeline. Click on the X above the video clip you want to delete. 

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