For Hustle organizations with MMS enabled, organization admins can add video clips to their organization for use in Hustle scripts.
Clip quality is highly varied and primarily based on the length, resolution, and production quality of the video. Video clips with lower resolution, fewer transitions, fewer effects, and under 15 seconds will be higher quality than longer clips with high resolution and numerous scenes. Be sure to send yourself a preview text before messaging audiences to ensure you’re satisfied with the quality of the video clip.
Currently, there is a video file length limit of 30 seconds and a file size limit of 300mb for videos added to the library to help ensure audiences receive only high quality videos. Trimming longer video files will help reduce the file size of the video and improve its quality.
Skip to:
- How do I get video clips for my Hustle Account?
- Who can use video clips?
- How do I include video clips in my message?
- What if my video file is too large?
- How do I preview my video clips?
- What if I don’t like the quality of my video clip?
- How do I remove a clip from the media library?
- How do I add captions to my video clip?
How do I get video clips for my Hustle Account?
US and PR Organizations with MMS enabled will automatically have access to Clips. Clips is not currently available to Canadian organizations.
Account admins can enable outbound MMS for organizations in the account from the Account Settings tab of the Account Overview page. For more information see: What can account admins do?
Who can use video clips?
For US and PR organizations with MMS enabled, there will be a Media Library option available from the organization menu. Organization and account admins can add video files to the media library to be included in scripts.
Group admins cannot currently add video clips to the media library. However, they can include video clips from to the media library to Hustle scripts.
How do I include video clips in my messages?
Video clips added to the media library will be available to include in scripts when creating a goal or broadcast.
To add video files to the media library:
Organization and Account admins from the admin panel can follow these steps:
- Go to an organization with MMS enabled
- From the organization menu, select Media Library
- There will be an option to Upload Video. Select Upload Video and choose the video file you wish to include in your message.
Note: Currently there is a file size limit of 300mb and a file duration limit of 30 seconds. Video files greater than 300mb and longer than 30 seconds cannot be added to the media library as large video files do not render well for recipients when sent via text message.
- Once you select the video file, it can take a few minutes for Hustle to process the file before it can be included in messages. Feel free to navigate away from the page while Hustle processes the video.
Note: Failed uploads will appear in the library as errored with the message “Optimization failed…”
- Once the video file uploads successfully, the thumbnail and file name will appear in the media library. Files successfully uploaded to the media library are now available to be added to scripts.
To add video clips to a script:
Admins from the admin panel can follow these steps:
- Add a goal or broadcast > Edit/Add a script > Media > Add Video > select a video clip from the library
- Your video clip is now added to your script! Finish drafting the text of your message to accompany your clip and preview it to make sure it's the preferred clip you wish to include with your message.
- Launch the goal or broadcast when ready.
What if my video file is too large?
There is a video file length limit of 30 seconds and a file size limit of 300mb for videos added to the library to help ensure audiences receive only high quality videos.
To make your video smaller so it fits our requirements, consider taking these actions:
- Reduce the resolution of the video
- Reduce the bitrate
- Reduce the frame rate
- Reduce the number of frames
Shorter video clips generally have fewer frames, which greatly improves the quality of the video shared via text message. Consider shortening your clip for the best results!
How do I preview my video clips?
To preview a video clip from the Media Details page of the Media Library, Organization and Account admins from the admin panel can follow these steps:
- Go to the organization where the clip was added
- From the organization menu, select Media Library
- From the Media Library, select the name of the clip you want to preview; this will open the Media Details page
- From the Media Details page select Send Preview to receive a text message containing the video. Please allow a few minutes for the message to arrive.
Note: Group admins do not have access to the Media Library and can only preview a video clip from the script preview tab of a goal.
What if I don’t like the quality of my video clip?
To improve the overall the quality of the video received by members of your audience, consider taking these actions:
- Reduce the resolution of the video
- Reduce the bitrate
- Reduce the frame rate
- Reduce the number of frames
Shorter video clips generally have fewer frames, which greatly improves the quality of the video shared via text message. Consider shortening your clip for the best results! For recommendations on making quality video, see our Best Practices below.
How do I remove a clip from the media library?
Removing clips from the media library is not currently available. There is an option to archive clips in the media library.
To archive a video clip:
- Go to the organization where the clip was added
- From the organization menu, select Media Library
- From the Media Library, select the name of the clip you want to archive
- From the Media Details page, press the red Archive button and the clip will move to a separate folder with archived media
- To unarchive a clip, select the blue Unarchive button and the clip will return to the media library
- Select Close to return to the media library.
How do I add captions to my video clip?
Hustle's product does not currently support captioning. We recommend using the subtitle tool at kapwing.com to add captions to your video clip.
✨Best Practices for video creation✨
- Film in a quiet space.
- Reduce background movement as much as possible.
- Film your video vertically.
- Make sure you are not backlit. Film in brightly lit areas where the light source is in front of your face.
- Keep your phone steady while recording. If possible, use a tripod or something to keep your camera steady.
- Get close to your subject.
- Switch your phone to airplane mode to turn off notifications while filming.