NOTE: Sending out a message with an image requires MMS to be enabled for your account, and carries an additional cost. The option to insert an Image in your script does not appear until MMS has been enabled. You will need to reach out to your Account Admin at your organization in order to make this change.
MMS, or Multimedia Messaging Service, is the standard way of sending any type of text message that contains more than text. This is the technology that’s allowed us to be able to include pictures, videos, GIFs, memes, and more in our day-to-day conversations.
The main concern with MMS for someone sending out a text with this type of attachment is the file size that’s being sent. Most major carriers impose a 0.6 MB limit on images sent via MMS, so make sure images in workflows don't exceed that size. Additionally, it’s always suggested to send a test message to guarantee that the delivery of your message is timely and aligns with expectations.
Be aware that the image, when inserted in the message, always displays before the text that follows the image.
- Create a script in the Hustle admin interface during your goal creation.
- Scroll down to Initial Script and click on the "Edit Scripts" button. In the editing window, and select the "Image" parameter as shown below. You can upload the image from there.
- Save your script with image by clicking the save button, finish your goal, and you’re done!
Your contacts can use MMS to respond to your agents and share images without any account changes. This is a great way to help reinforce the rapport between agent and contact, and is often used when a contact is responding to event attendance -- people love to share what they’re seeing when they’re excited and attending your events!
You can turn this feature off, though, if needed in order to ensure a discreet, protected experience for your agents. Hustle's MMS Protection feature allows a Hustle administrator to automatically mask any inbound images that are sent by contacts. The MMS Protection feature is set to OFF by default but can be toggled ON or OFF at any time in the organization’s general settings.